Mental health and addiction services are essential, and the need becomes even more critical during a public health emergency.

Citizen Advocates has dramatically expanded the availability of mental health and addiction support through the use of tele-mental health services.  The use of this technology was deployed in response to the necessary precautions implemented as a result of COVID-19.

Tele-mental health is an established and quickly-growing field. Medically-trained professionals like physicians, nurse practitioners and therapists provide counseling and support over the internet through a secure, HIPAA compliant connection by e-mail, video conferencing or simply a phone call.

Tele-mental health is ideal for individuals who cannot leave their home, who work unconventional hours, as well as those who live in rural or remote areas.

Business as usual was no longer an option for our Behavioral Health Services in light of COVID-19. With a focus on individual health and safety, meeting the needs of those we support in a traditional setting has been substituted with a tele-mental health solution – both telephonic and video sessions.

While the method of service has been modified, patients are still receiving treatment from Citizen Advocates’ specially trained medical professionals, therapists and support staff. 

Whether it’s for mental health or addiction treatment and recovery, Citizen Advocates provides person-centered, compassionate therapy services to all age groups.

All individuals in our care receive an initial assessment to determine treatment needs, and build on the strengths, tools and resources to support a sustained recovery.  Additionally, services can be tailored to individual, group or family need.

Residents in northern New York can contact a Citizen Advocates Behavioral Health Clinic at a location nearest to them:

  • Malone: 518-483-3261
  • Saranac Lake: 518-891-5535
  • Massena: 315-764-8076

Get started now.

Please fill out the Consent Form by clicking the button below. For instructions about connecting to a tele-mental health session through the GoTo Meeting platform, click the Goto Meeting Instructions button.

If you have any questions, call one of the numbers above.

In crisis?

Individuals in crisis can utilize the Crisis & Recovery Center, 24/7, by calling 518-483-3261.

Related services

24/7 crisis services

A mental health or addiction crisis can’t wait for normal business hours. Our Crisis Services are available around the clock whenever the need arises.

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Assessment and evaluation

Our team of caring and highly trained mental health professionals will work with each person to diagnose and develop a treatment plan that connects them with the services they need.

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Need help navigating our mental health services?

At Citizen Advocates, we work as a team to provide the best individual, person-centered services to the people we serve. Care coordination assists clients with identifying and accessing the services that will assist them in addressing the problems they are experiencing, or that will help them to achieve a higher quality life or level of functioning.

Go to Care Coordination »