Hero image of Woman recovering from crisis with Citizen AdvocatesHero image of Woman recovering from crisis with Citizen Advocates

The Crisis & Recovery Center in Malone is an alternative to traditional emergency care for individuals experiencing an urgent mental health crisis or addiction crisis.

An extension of Citizen Advocates’ outpatient Behavioral Health Clinic, the Crisis & Recovery Center offers access to prompt, effective and recovery-focused crisis support services in a respectful, home-like environment.

People experiencing a mental health or addiction crisis generally don’t have immediate access to behavioral health services, other than in an emergency room setting, which usually requires long waits and short-term, less focused care. The Center offers immediate, 24-hour access to behavioral health treatment and outpatient detoxification services, as well as linkages to other community services.

The Center is open to those in need on a voluntary basis, and referrals are not required.

Each person cared for at the Crisis & Recovery Center is first given a medical assessment to determine if referral to emergency medical services is necessary. If medically cleared, they have immediate access to a team of highly trained behavioral health professionals who assist in addressing crisis or outpatient detoxification needs, and develop individualized treatment and recovery plans. This personalized, one-on-one care can lead to better outcomes, and is generally less costly than hospitalization.

In addition to providing crisis care and other supports, the Center features respite beds along with other modern and homelike areas to support voluntary stays. Respite stays provide an appropriate level of care for individuals in crisis, withdrawal or who are transitioning from a higher level of behavioral health care. Often times, they do not require hospitalization but benefit from individualized treatment and recovery plans offered through respite stays – including links to community-based services – in preparation for return to the home.

Crisis & Recovery Center Malone Phone:518-481-8160 Hours:24 hours/day, 7 days/week, 365 days/year Location:15 Fourth Street, Malone, NY 12953 (the former Alice Hyde Nursing Home)

24-hour crisis line

Are you experiencing a mental health or substance abuse emergency? Do you have access to a phone? If so, call 518-483-3261 at any time of day or night, seven days a week. During regular business hours, callers are connected with a trained therapist who will talk you through the steps you may take toward reaching safety. Outside of business hours, calls are handled through an answering service that connects individuals in need to a therapist. Solutions may involve suicide prevention, relaxation skills and techniques, parenting strategies. It may even involve meeting with members of our mobile crisis team somewhere in the community or at your home. Our goal is to meet the emergency needs of our community members in the most effective and time sensitive manner possible.

Additionally, you may walk in to our Crisis & Recovery center any time of day or night for immediate assistance.  

24/7 Crisis Hotline Phone:518-483-3261 Phone:518-891-5535

Mobile response unit

The mobile response team consists of the same care team responding to the 24-hour crisis line. After discussing the situation by phone, and only after all measures have been exhausted, the team will determine if a mobile visit to the location is needed to prevent an avoidable emergency room visit and ensure personal safety.

Mobile Response Unit Phone:518-481-8160

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At-risk youth services

At-Risk Youth programs at Citizen Advocates are available to youth of all ages who are exhibiting behavioral and/or emotional problems of varying degrees.

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Peer support services

These services are for individuals receiving treatment for a mental health, addiction or co-occurring conditions. Peer support services are intended to help individuals regain control and structure with their daily lives, and show they are not defined by their diagnosis.

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