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Woman recovering from crisis with Citizen AdvocatesWoman recovering from crisis with Citizen Advocates

When a mental health or addiction crisis requires immediate attention, we have services in place to help 24 hours a day, 7 days a week.

Behavioral Health Urgent Care Centers (BHUC Centers)

The Behavioral Health Urgent Care Centers of Malone, Ogdensburg and Watertown help those experiencing an urgent mental health or addiction crisis. They provide an alternative to typical emergency care, which usually has long wait times and short-term, less focused care. 

Our BHUC Centers offer immediate, 24-hour access to mental health and substance use disorder treatments such as:

  • Mental health & addiction counseling
  • Co-occurring conditions therapy
  • Outpatient detoxification 
  • Voluntary respite stays
  • Therapy groups
  • Peer-run groups

While in our care, we provide:

  • Individualized treatment and recovery plan
  • Case management and care coordination
  • Recovery-focused crisis support
  • Access to a team of highly trained behavioral health professionals
  • A respectful, home-like environment
  • Connection to community-based services

Our BHUC Centers are open to those in need on a voluntary basis, and referrals are not required.

Malone Behavioral Health Urgent Care Center Malone Phone:518-481-8160 Hours:24 hours/day, 7 days/week, 365 days/year Location:125 Finney Boulevard, Malone, NY 12953
Ogdensburg Behavioral Health Urgent Care Center Ogdensburg Phone:315-713-9090 Hours:24 hours/day, 7 days/week, 365 days/year Location:1003 Park Street, Ogdensburg, NY 13669
Watertown Behavioral Health Urgent Care Center Watertown Phone:315-755-1251 Hours:24 hours/day, 7 days/week, 365 days/year Location:650 State Street, Watertown, NY 13601

24-hour crisis line

Are you experiencing a mental health or substance use emergency? Do you have access to a phone? If so, call 518-483-3261 at any time of day or night, seven days a week. During regular business hours, talk with a trained therapist who will guide you through the steps you may take toward reaching safety. Outside of business hours, calls are handled through an answering service that connects individuals in need to a therapist. 

Solutions may involve:

  • Suicide prevention
  • Relaxation skills and techniques
  • Parenting strategies 
  • Meeting with members of our mobile crisis team somewhere in the community or at your home 

Our goal is to meet the emergency needs of our community members in the most effective and time sensitive manner possible. Additionally, you may walk into our BHUC Centers at anytime for immediate assistance.   

24/7 Crisis Hotline Phone:518-483-3261 Phone:518-891-5535

Mobile response unit

The mobile response team consists of the same care team that responds to the 24-hour crisis line. After talking about the situation by phone, and only after all other measures have been tried, the team will determine if a visit to the location is needed. This can help prevent an avoidable emergency room visit while still ensuring personal safety.

Mobile Response Unit Phone:518-481-8160

Related services

At-risk youth services

At-Risk Youth programs at Citizen Advocates are available to youth of all ages who are exhibiting behavioral and/or emotional problems of varying degrees.

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Peer support services

These services are for individuals receiving treatment for mental health, addiction or co-occurring conditions. Peer support services are intended to help individuals regain control and structure with their daily lives, and show they are not defined by their diagnosis.

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