Hero image of Woman recovering from crisis with Citizen AdvocatesHero image of Woman recovering from crisis with Citizen Advocates

The Crisis & Recovery Center in Malone helps those experiencing an urgent mental health or addiction crisis. It provides an alternative to typical emergency care, which usually has long wait times and short-term, less focused care. 

The Crisis & Recovery Center offers immediate, 24-hour access to mental health and substance use disorder treatments such as:

  • Mental Health & Addiction Counseling
  • Co-Occuring Conditions
  • Outpatient detoxification 
  • Individualized treatment and recovery plan
  • Voluntary respite stays
  • Case management
  • Care coordination
  • Therapy Groups
  • Peer-run groups

Each person cared for at the Crisis & Recovery Center is first given a medical assessment to determine if  emergency medical services are  necessary. If medically cleared, they have immediate access to a team of highly trained behavioral health professionals who assist in addressing crisis or outpatient detoxification needs, including individualized treatment and recovery plans. This personalized, one-on-one care can lead to better outcomes, and is generally less costly than hospitalization.

In addition to providing crisis care and other support, the Center features respite beds along with other modern, homelike areas for voluntary stays. Respite stays provide an appropriate level of care for individuals in crisis, withdrawal or who are transitioning from a higher level of behavioral health care. Oftentimes, hospitalization is not required and patients benefit solely from individualized treatment and recovery plans offered through these respite stays – including links to community-based services – in preparation for return to the home.

While in our care, we provide:

  • Recovery-focused crisis support
  • Access to team of highly trained behavioral health professionals
  • Respectful, home-like environment
  • Connection to community-based services
  • (we need CAV’s help to flesh out/correct this list—important to keep key words in mind)

The Crisis & Recovery Center is an extension of Citizen Advocates’ outpatient Behavioral Health Clinic. The Center is open to those in need on a voluntary basis, and referrals are not required.

Crisis & Recovery Center Malone Phone:518-481-8160 Hours:24 hours/day, 7 days/week, 365 days/year Location:15 Fourth Street, Malone, NY 12953 (the former Alice Hyde Nursing Home)

24-hour crisis line

Are you experiencing a mental health or substance use emergency? Do you have access to a phone? If so, call 518-483-3261 at any time of day or night, seven days a week. During regular business hours, talk with a trained therapist who will guide you through the steps you may take toward reaching safety. Outside of business hours, calls are handled through an answering service that connects individuals in need to a therapist. 

Solutions may involve:

  • Suicide prevention
  • Relaxation skills and techniques
  • Parenting strategies 
  • Meeting with members of our mobile crisis team somewhere in the community or at your home 

Our goal is to meet the emergency needs of our community members in the most effective and time sensitive manner possible. Additionally, you may walk into our Crisis & Recovery center any time of the day or night for immediate assistance.  

24/7 Crisis Hotline Phone:518-483-3261 Phone:518-891-5535

Mobile response unit

The mobile response team consists of the same care team that responds to the 24-hour crisis line. After talking about the situation by phone, and only after all other measures have been tried, the team will determine if a visit to the location is needed. This can help prevent an avoidable emergency room visit while still ensuring personal safety.

Mobile Response Unit Phone:518-481-8160


Related services

At-risk youth services

At-Risk Youth programs at Citizen Advocates are available to youth of all ages who are exhibiting behavioral and/or emotional problems of varying degrees.

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Peer support services

These services are for individuals receiving treatment for a mental health, addiction or co-occurring conditions. Peer support services are intended to help individuals regain control and structure with their daily lives, and show they are not defined by their diagnosis.

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