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Care coordination helps clients identify and access the services that will best address the problems they are experiencing, helping them to achieve a higher quality of life. The care coordinator may also assist a client in developing or practicing skills that help them learn how to independently use the resources and services available to them.

Targeted Case Managers

Our care coordination services use Targeted Case Managers to assist clients who are active at our Malone or Saranac Lake Behavioral Health Clinics. These case managers assist clients with any additional needs or concerns they may have outside of the counseling services they receive through the clinic. These services can be requested by clients through their therapist.

Health Home Care Coordinators (HHCC)

Our care coordination services also include Health Home Care Coordinators. The coordinators assist clients struggling with multiple disorders (physical, mental health, and/or substance abuse) so that they may function at a higher level. We offer HHCC services to both children and adults. In addition, we offer an assisted outpatient treatment care coordinator to qualifying individuals. This form of care coordination is authorized through a voluntary service agreement or through the direction of a court-ordered psychiatrist overseeing the client. Individuals who have two or more psychiatric hospital admissions and/or incarcerations that relate to a risk-of-harming others are qualified for this program.

HHCC services can be requested by an individual, family member or service provider through a referral, or by asking for assistance from a therapist or Targeted Case Manager. The individual or the client must agree to services prior to enrollment since this is a voluntary program. Referrals should be directed to the supervisor of health home services.

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At Citizen Advocates, we work as a team to provide the best individual, person-centered services to the people we serve. Care coordination assists clients with identifying and accessing the services that will assist them in addressing the problems they are experiencing, or that will help them to achieve a higher quality life or level of functioning.

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