Man and his dog sitting in a fieldMan and his dog sitting in a field

Care coordination assists clients with identifying and accessing services that will assist them in addressing problems they are experiencing or that will help them to achieve a higher quality life or level of functioning. The role of the care coordinator may include assisting a client in developing or practicing skills (or confidence) that will help them to be able to use the resources and services available to them as independently as possible.

Targeted Case Managers

Our care coordination services include Targeted Case Managers, who assist clients who are active with our Malone or Saranac Lake Behavioral Health Clinic with needs or concerns they may have in addition to the counseling services they receive through the clinic. These services can be requested by clients  through their therapist.

Health Home Care Coordinators (HHCC)

Our care coordination services also include, HHCC, who assist clients with multiple significant disorders (physical, mental health, and /or substance abuse) that interfere with their current level of functioning. We offer HHCC to both children and adults. In addition, we offer an Assisted Outpatient Treatment Care Coordinator for qualifying individuals. This is another form of care coordination as a result of a voluntary service agreement or is overseen by a court-ordered psychiatrist. Individuals who have two or more psychiatric hospital admissions and/or incarcerations related to a risk of harm to others is qualified for the program.

HHCC can be requested by an individual, family member or service provider through a referral, or by asking for assistance from a therapist or Targeted Case Manager. The individual or the client must agree to services prior to enrollment since this is a voluntary program. Referrals should be directed to supervisor of Health Home services.

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At Citizen Advocates, we work as a team to provide the best individual, person-centered services to the people we serve. Care coordination assists clients with identifying and accessing the services that will assist them in addressing the problems they are experiencing, or that will help them to achieve a higher quality life or level of functioning. 

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