Your Client Portal
myHealthPointe® is a safe, secure and convenient website where you have 24/7 access to information related to your care. From this site, you can view selected health information, communicate with your care team, request appointments, refills, and records.
How do I get started?
To get started, please call your clinic locations to speak with Customer Support, who will provide a registration code via your personal e-mail account to sign up and log in to the client portal. You can access your portal via the website by clicking the button above.
Phone numbers for clinic locations
- Malone: 518-483-3261
- Malone Behavioral Health Urgent Care Center: 518-481-8160
- Massena: 315-764-8076
- Ogdensburg: 315-713-9090
- Saranac Lake: 518-891-5535
- Watertown: 315-755-1251
Other ways to access the portal online:
- Personal computer
- Mobile phone or tablet
- Get the app for myHealthPointe®, available in in the Google® Play Store and Apple® App Store.
Please note that you must register using a personal computer or via the website on the phone, you will not be able to register using the mobile app.
Do I need an email account to access the portal?
Yes, you will need a personal email account in order to register and set up access to the myHealthPointe® Portal.
What can I do in my portal?
With myHealthPointe®, you have the ability to:
- Send questions and concerns to your care team.
- View your scheduled appointments.
- View your medication list and request medication refills (please note that refills will still need to be requested 5-7 days in advance).
- View your allergy list.
- And much more!
Can I receive treatment through the portal?
The portal is not a substitute for professional medical care and advice.
What if I forget my password?
If you forget your password, visit the portal log-in screen and select the “Forgot Password?” link. If your access is locked and you cannot reset your password, please contact Customer Support for assistance at your clinic location.
How secure is the portal?
All communications between you and your provider’s office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure data transmission as well as server-side digital certification authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.
You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal.
What web browsers can I use to access the portal?
- Google Chrome
- Microsoft Edge (for Windows 7, Windows 8/8.1 and Windows 10)
- Mozilla Firefox
- Safari (for Apple devices only)
- Also available through the myHealthPointe app
Need help navigating our mental health services?
At Citizen Advocates, we work as a team to provide the best individual, person-centered services to the people we serve. Care coordination assists clients with identifying and accessing the services that will assist them in addressing the problems they are experiencing, or that will help them to achieve a higher quality life or level of functioning.Go to Care Coordination »