Welcome to the Citizen Advocates Patient Portal, powered by myHealthPointe®. This secure, convenient online platform gives you 24/7 access to important information about your care. Whether on a computer, phone or tablet, the Citizen Advocates Patient Portal helps you stay connected to your care team anytime, anywhere.

What You Can Do in the Citizen Advocates Patient Portal

Through the myHealthPointe® website or mobile app, you can:

• Complete required forms
• Communicate securely with your care team
• Request doctor’s notes
• Manage and view your appointments
• Access important health information
• And much more

How to Register for the Citizen Advocates Patient Portal

To begin using the Citizen Advocates Patient Portal, please call your clinic location to speak with Customer Support. They will provide a registration code via your personal e-mail account so you can sign up and log in.

Once you have your registration code, you can access the portal via the website by clicking the button below.

Clinic Phone Numbers

• Malone Outpatient Clinic: 518-483-3261
• Malone Behavioral Health Urgent Care Center: 518-481-8160
• Massena Outpatient Clinic: 315-764-8076
• Ogdensburg Behavioral Health Urgent Care Center: 315-713-9090
• Saranac Lake Outpatient Clinic: 518-891-5535
• Watertown Behavioral Health Urgent Care Center: 315-755-1251

Ways to Access the Citizen Advocates Patient Portal

You can access the Citizen Advocates Patient Portal on:

• A personal computer
• A mobile phone or tablet

You can also download the myHealthPointe® app from:

• Google® Play Store
• Apple® App Store

Note: You must register using a personal computer or via the website on a cellphone. Registration cannot be completed in the mobile app.

Frequently Asked Questions

Do I need an e-mail account to access the portal?

Yes. A personal e-mail account is required to register and set up access to the Citizen Advocates Patient Portal.

Can I receive treatment through the portal?

No. The portal is not a substitute for professional medical care and advice. 

What if I forget my password?

If you forget your password, visit the portal log-in screen and select “Forgot Password?” If your access is locked or you cannot reset your password, contact Customer Support at your clinic location.

How secure is Citizen Advocates Patient Portal?

All communications between you and your provider’s office are carried over a secure, encrypted connection using industry-standard SSL encryption and digital certification authentication. All medical information is stored behind our firewall in our electronic medical record system.

Tip: Always verify that the e-mail address on file for your account is accurate. Log out of your account after each session to protect your privacy.

What web browsers can I use to access the portal?

• Google Chrome
• Microsoft Edge (for Windows 7, 8/8.1 and 10)
• Mozilla Firefox
• Safari (Apple devices)

The myHealthPointe® app also provides mobile access.

Take Control of Your Care with the Citizen Advocates Patient Portal

The Citizen Advocates Patient Portal gives you easy, secure access to your health information and a direct connection to your care team. Sign up today to make managing your care simpler and more convenient.