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A man participates in a telehealth call while enjoying a spring day.A man participates in a telehealth call while enjoying a spring day.

Telehealth Services

Telehealth makes it easier to get the care you need, no matter where you live. Citizen Advocates provides timely, high-quality care across a large geographic region through secure, HIPAA‑compliant video or phone visits.

With telehealth, you can meet with a therapist, physician or nurse practitioner from a private location at home, work or anywhere you feel comfortable—reducing barriers such as distance, travel time and scheduling challenges. This flexibility makes it easier for you to stay engaged in care.

Why Choose Telehealth?

  • Access from anywhere with a secure connection
  • No travel or time spent arranging transportation
  • Fits your schedule—including nontraditional hours
  • Connect to specialists who may not be available locally
  • Stay consistent with appointments and your care plan
Contact Our Care Team

When Is Telehealth the Right Choice?

While many patients benefit from telehealth, it may not be the right option for everyone. Some individuals may have more acute needs or require in‑person monitoring and support.

Telehealth services are offered when clinically appropriate. Your care team will work with you during your initial assessment to determine the safest and most effective way to deliver care. If in‑person services are recommended, we’ll help you access care at one of our clinics.

Connecting Patients to Care Across a Wide Region

Citizen Advocates serves communities across Upstate New York. Telehealth allows individuals to connect with experienced therapists and medical professionals who may otherwise be difficult to reach due to geography.

By eliminating the need for long-distance travel, telehealth helps people access essential mental health and addiction services close to home—while still receiving expert, personalized care.

What Services Are Available by Telehealth?

All services are person‑centered and tailored to your needs, across all age groups.

What to Expect

Initial Assessment

We start with a comprehensive assessment to understand your goals and needs.

Personalized Care Plan

Together, we create a plan that supports stability, wellness and long‑term recovery.

Ongoing Appointments

You’ll meet regularly with your therapist or medical provider by secure video or phone.

Coordinated Support

Your care team works together to support your progress and adapt your plan over time.

Technology & Privacy

  • Secure and HIPAA‑compliant: Your information remains private and protected.
  • Simple setup: You can join from a smartphone, tablet or computer.
  • Low barrier to start: A reliable internet or phone connection is all you need.
  • Help is available: If technology is a concern, we’ll guide you step‑by‑step.

Tips for a Great Telehealth Visit

  • Choose a quiet, private space with good lighting
  • Test your internet, camera and audio beforehand
  • Have your questions, medications and notes ready
  • Join the session a few minutes early

Get Started with Telehealth Services

If you’re interested in telehealth services from Citizen Advocates, reach out to one of our six clinics today. Our team will explain your options, help determine the right level of care and connect you quickly and conveniently.

Our Clinics

Related services

Need help navigating our mental health services?

At Citizen Advocates, we work as a team to provide the best individual, person-centered services to the people we serve. Care coordination assists clients with identifying and accessing the services that will assist them in addressing the problems they are experiencing, or that will help them to achieve a higher quality life or level of functioning.

Go to Care Coordination »