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Expanded tele-mental health services available


Technology implemented due to public health crisis

MALONE, N.Y. – Mental health and addiction services are essential, even more so during a public health emergency.

Citizen Advocates has in a very short amount of time dramatically expanded the availability of mental health and addiction support through the use of tele-mental health services. The technology was deployed in response to the necessary precautions implemented as a result of COVID-19.

Tele-mental health is an established and quickly-growing field. Medically-trained professionals like physicians, nurse practitioners and therapists provide counseling and support over the internet through a secure, HIPAA compliant connection by e-mail, video conferencing or simply a phone call.

Tele-mental health is ideal for individuals who cannot leave their home, who work unconventional hours, as well as those who live in rural or remote areas.

“From the onset, we quickly realized business as usual was no longer an option for our Behavioral Health Services,” said James Button, Chief Operations Officer for Citizen Advocates. “Meeting the needs of those we support in a traditional setting was quickly substituted with a tele-mental health solution – both telephonic and video sessions.”

While the method of service has been modified, patients are still receiving treatment from Citizen Advocates’ specially trained medical professionals, therapists and support staff.

Whether it’s for mental health or addiction treatment and recovery, Citizen Advocates provides person-centered, compassionate therapy services to all age groups.

All individuals in our care receive an initial assessment to determine treatment needs, and build on the strengths, tools and resources to support a sustained recovery. Additionally, services can be tailored to individual, group or family need.

Residents in northern New York can contact a Citizen Advocates Behavioral Health Clinic at a location nearest to them:

  • Malone: 518-483-3261
  • Saranac Lake: 518-891-5535
  • Massena: 315-764-8076

Individuals in crisis can utilize the Crisis & Recovery Center, 24/7, by calling 518-483-3261.