Keeping a focus on quality

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Citizen Advocates is proud to announce new roles for two members of its Compliance Team.

Sara Cook is the new Director if Incident Management and Emily Derouchie is the Director of Quality Assurance. 

As their titles suggest, they will have an increased, but more specialized role, in ensuring the delivery of quality care, managing risk and focusing on a broad range of regulatory compliance for the organization.

Sara started as a Compliance Specialist for Citizen Advocates in 2018, and has a professional background in Quality Assurance.  Sara’s experience includes working as a certified investigator conducting internal audits as well as investigating allegations of abuse and neglect involving vulnerable people.

Sara Cook

Emily joined the Compliance Team with Citizen Advocates as a Quality Assurance Specialist in 2018, but has been with the organization since 2014.  She worked her way up from a Relief Position to Residence Coordinator at the Adirondack Youth Lodge.  This has provided her with solid experience with the Office of Mental Health, direct care and in a supervisory role.

Emily Derouchie

To learn more about career opportunities at Citizen Advocates, click here.